At KiraCare Skincare, we strive to provide the best skincare products and customer service. We understand that there may be occasions when you need to cancel an order or request a refund. To assist you in such situations, we have established the following Cancellation and Refund Policy:

1. Cancellation Policy:

• Order Cancellation Before Shipment:

  • You may cancel your order before it has been shipped. To cancel your order, please contact our customer support team as soon as possible. If the order has not been shipped, we will process your cancellation request and initiate a full refund.

• Order Cancellation After Shipment:

  • If you decide to cancel your order after it has been shipped, you can still request a cancellation. However, please note that return shipping costs may apply. Once we receive the returned products in their original condition, we will process a refund for the product’s cost, excluding shipping charges.
  • No cancellations & Refunds are entertained after delivery of product.

2. Refund Policy:

• Refund Eligibility:

  • To be eligible for a refund, the following conditions must be met:
    • You must request a refund within 30 days of receiving your order.
    • The product must be in its original, unopened packaging and in a resalable condition.
    • The refund will not include shipping costs, unless the product is damaged or defective.

• Refund Processing:

  • Upon approval of your refund request, we will process your refund within 5-10 business days. The refund will be issued to the original payment method used for the purchase.

• Damaged or Defective Products:

  • If you receive a damaged or defective product, please contact our customer support team within 7 days of receiving the order. We will arrange for a replacement or a refund, including any associated shipping costs.

• Refunds for Promotions and Discounts:

  • If you received a product as part of a promotion, the refund will be for the amount paid after the promotional discount.

3. Contact Information:

• For order cancellations and refund requests, please reach out to our customer support team through our website or email us at support@kiracare.com.

4. Changes to the Policy:

• KiraCare Skincare reserves the right to modify this Cancellation and Refund Policy at any time. Any changes will be posted on our website, and the new policy will apply to all orders placed after the effective date of the updated policy.

We value your satisfaction and are committed to resolving any issues promptly and fairly. If you have any questions or require further assistance regarding cancellations and refunds, please do not hesitate to contact us. Thank you for choosing KiraCare Skincare for your skincare needs.